Novuna Consumer Finance, a leading UK-based financial services provider specialising in retail finance and personal lending, embarked on a digital transformation journey to enhance risk prevention and streamline operations. Faced with rising fraud challenges and operational inefficiencies, Novuna sought an orchestration platform to unify its fraud management tools and improve decision-making speed.

Read the case study to learn more about how Novuna:

• Enhanced Risk Detection by joining the dots between data points like device IDs, email addresses and behavioural patterns to identify suspicious activities, and connecting Fraud and AML teams.
• Improved Customer Experience by cutting friction in the customer journey caused by outdated ID verification processes, such as requiring bank statements to be scanned or posted.
• Drove Operational Efficiency by integrating eight fragmented fraud prevention systems through a single orchestration platform.
• Reduced False Positives through a unified 360-degree data view that reduced unnecessary referrals and improved legitimate customer approval rates.

This case study explores the drivers behind Novuna’s transformation, how challenges were addressed and the measurable impact.

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